Customer care
Returns.
If we made or sent the wrong thing, we’ll make it right. Made-to-order clothing is handled differently from mass-produced inventory.
Last updated July 12, 2026
Defects
Contact us within 30 days of delivery if an item is damaged, materially misprinted, defective, or different from the product and variant ordered. Include the order reference and clear photos of the item and packaging.
- Approved claims may be replaced or refunded through the merchant shown at checkout.
- Keep the product and packaging until support confirms the next step.
Fit & choice
Because garments are made to order, change-of-mind and size-selection returns are not automatically accepted. Review the product-specific size guide before ordering. Any additional rights required by the law applicable to your purchase remain unaffected.
Cancellations
Ask immediately. We can request cancellation while an order is still pending, but once production begins the order may no longer be cancellable.
Refunds
Approved refunds go back through the original payment method. Banks and payment providers may need several business days to display the credit. FIIDK does not request payment information by email to process a refund.
Merchant
Fourthwall processes customer payments as merchant of record. Its checkout terms and mandatory consumer protections also apply to purchases completed through its checkout.
Questions? Email idk@fiidk.com.